Frequently asked questions

We talk through your concerns, look closely at your hair and scalp, and explain which options might be worth discussing. You’ll have time to ask questions, and there’s no obligation to go ahead with anything.

No referral is needed to book a consultation. If we think you should see your doctor first — for example to look into the cause of sudden changes — we’ll tell you.

Yes. You’re welcome to bring a friend or family member for support.

If you have an account, you can cancel from Your account. Otherwise, reply to your confirmation message or contact us and we’ll help you rearrange.

Only a qualified clinician can decide whether a treatment is suitable, and that happens at consultation. Our online assessment helps you prepare, but it can’t tell you what treatment you need.

Nobody can honestly promise a particular result. Responses vary from person to person. At consultation we explain what is realistic in your situation, including the possible risks.

Every plan is different. The final price depends on your provider, your treatment plan and other factors assessed at consultation. Prices on this site are estimates; you always receive a written estimate before agreeing to anything.

Please contact us for current consultation fees. Any fee is confirmed when we arrange your appointment.

Yes. Aftercare is explained in person and given to you in writing, based on your specific treatment plan. If you have any concerns afterwards, contact us.

No. You can request a consultation as a guest. An account simply lets you see your appointment requests in one place and manage your preferences.

Your answers are kept only in your browser for 30 minutes unless you choose to save them to your account. Saved answers can be deleted at any time.

Change your choices in Your account → Communication, or use the unsubscribe link in any marketing email. Messages about your appointments are not affected.